30-day Guaranteed Return Policy
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us or go to "My account" to raise a return request within 30days after receipt. Returns can only be made once approved by Customer Services.
If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused, and you will have to bear the postage costs.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. However, if you request a return and refund based on personal preference or issues, we will arrange the refund after deducting a 25% of product value as handling fee beyond shipping cost after we received the returned products.
Please be award that once the order status is "fulfilled," we do not accept changes to order information, receiving information or cancellations.