You may return products sold by sasa.com no more than 30 days of receipt of
your order (based on the delivery record), and upon pre-approval of sasa.com.
We'll also pay the return shipping fee if the return is a result of our error.
Please note that we do offer exchanges only if you received a damaged,
defective, or incorrect product.
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
Any product that is returned more than 30 days after receipt.
Any product that has been opened or used (taken out of its plastic wrap or
Any product that is not in its original condition, is damaged, or is missing
Any book and accessories.
Any discount, clearance or sales product that sasa.com has already stated
Any free gift product and samples.
Any product that is purchased at Sa Sa stores.
In the event of dispute, Sasa.com's decision shall be final and
Please note that before providing a refund for any returned product we will
first verify its condition. All Non-returnable items will neither receive
refund nor return to you.
We regret that we do not refund original shipping and handling fees with the
return. We can only refund the total value of products. And if your order was
placed with a promotion code or free gift, you must return them together in
order to have the refund. Otherwise, original price of the product will be
deducted from the refund.
All products are checked for quality before dispatch. Whilst we use our best
efforts to ensure that the product is delivered to you in a perfect condition,
the product may be damaged in the delivery process. Should this happen please
return the damaged or wrong products by simply follow our Return Procedures.
We do offer exchanges only if you received a damaged, defective, or incorrect
product. We will arrange to re-send the product in the same form of shipping
method originally used for purchase without extra delivery charge. The return
shipping fee will also be refunded by offering you a credit off your next
purchase to cover this reimbursement.
Only in case the product was sold out, we'll refund the value of product in
the same form of payment originally used for purchase.
We'll notify you via email of your refund once we've received and processed
the returned product. Refund will be in the same form of payment originally used
for purchase (however, cash refunds are not available at present, so COD and
Direct Deposit order will be refunded by cheque) within a week of receiving your
return. It takes up to 3 to 4 weeks for credit card issuer to process your
credit back to your account. Refund by cheque or telegraphic transfer will take
approximately the same amount of time.
You can pack and send your return to us in just a few simple steps:
Click Contact us and select
"Online order > Return & Exchange" from the enquiry type.
Provide us with your Order Number. Indicate returned products and the reason
for your return in the input box area.
Pack the returned products along with our acknowledgement email securely in
a box that we can expedite your request.
Send the returning items by mail to: Sa Sa dot Com, 14/F Block B, MP
Industrial Centre, 18 Ka Yip Street, Chai Wan, Hong Kong. OR
Visit any Sa Sa stores in Hong Kong and return your items. Our beauty
consultant will transfer your items to sasa.com Customer Service department for
refund or exchange. No refund or exchange will be handled at the store.
All return shipping fee must be prepaid. We cannot accept COD returns.
Occasionally orders are returned to us as incorrect address, a PO Box and
hotel address, failed delivery attempts or refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a
refund by deducting the original shipping fee, handling fee and 15% of the value
of products as re-stocking fee. (In Hong Kong, for the return of undeliverable,
re-stocking fee of HK$25 will be deducted from your refund.)
We can re-ship orders that are returned to us as undeliverable or unclaimed.
However, customers will be charged US$6 for resend shipping fee.
Please select location
and then reference currency.
Only U.S. dollars and H.K. dollars are accepted as transaction
All others currencies are for reference only. * details
Sasa.com - the ultimate online beauty & health shop
Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.
We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.
Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).