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Terms & Conditions

Perfumery order (Deliveries to Mainland China, Hong Kong and specific region in Australia only)

In accordance with the requirements of Universal Postal Union, International Civil Aviation Organization and International Air Transport Association, all dangerous articles such as perfumery products are not admissible for posting by air mail (including Speedpost) while licensed consignor** is available only.

As Sasa.com must abide to the Dangerous Goods (Consignment by Air) (Safety) Regulations, perfumery order can only be carried to specific regions under our dedicated consignor by using Expedited Shipping method. For Shipping Fee details, please click here.

**Please check Hongkong Post - Press release and Civil Aviation Department for licensed consignor details

 

International Deliveries

We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives.

We recommend courier services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder.

However, you are free to choose other shipping services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative by phone +852 2975-3747 during office hours or by e-mail: eshop@sasa.com.

 

Shipping Methods (for deliveries to Hong Kong)

For orders in Hong Kong, we use local courier service as our delivery company. Below is the summary of shipping rates per order:

Shipping Method

Shipping Fee
Net Order Amount (HKD)

Delivery Time
  less than 150 150 or above Business days
Local courier service 25 FREE 2 ~ 3

Please note:
Non-coverage Area: Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)

 

Shipping Methods (for deliveries to Mainland China)

For orders to be delivered to Mainland China, the forwarder that we recommended will provide Expedited Shipping. Below is the summary of shipping rates per order of the forwarder that we suggested (not including Delivery of Milk Powder to Mainland China):

Shipping Method

Shipping Fee
Net Order Amount (Chinese Yuan Renminbi)

Delivery Time*
  less than 180 180 or above Business days
Expedited Shipping 90 FREE 3 ~ 7

* Since orders to be delivered outside Guangdong province or remote districts (e.g. Gansu, Qinghai, Liaoning, Jilin, Ningxia, Xizang, Xinjiang, Heilongjiang and Neimonggol) may take a relatively long time, the delivery time may take up to 12 days. For more details, please kindly visit "Delivery Time" section.

[Notes]

In accordance with the requirements of Civil Aviation Administration of China, all dangerous articles such as lithium batteries are not admissible for posting by air mail, while cosmetic products in liquid state, powder or compressed gas will possibly fail in airport security check as well. As Sasa.com must abide by this guidance, orders which fail in airport security check will be delivered by using "Economy Express" service subsequently and therefore may be subject to a certain delay on logistic re-arrangement. Please click HERE for details.

Since mainland China's customs authorities imposed a tighter postal security measures, parcels may be selected for customs clearance randomly and therefore may be subject to a certain delay on delivery time. Please click HERE for details.

If orders returned to us are due to customer's refusal to pay tax or inability to make import trade declarations, the customer will be responsible for the shipping fees for the return or resending the goods and /or 15% re-stocking fee for order cancellation. For more details, please kindly visit "Customs & Tax" and "Undeliverable orders"

 

 
Shipping Methods (for deliveries outside Hong Kong and Mainland China)

Sasa.com ship internationally, please find below the summary of shipping rates per order:
(A.P.O. Box (USA), P.O. Box, parcel locker or hotel address are not available.)


For deliveries to Australia only
Shipping Method

Shipping Fee
Net Order Amount (A$)

Delivery Time
  less than 85 85 ~ 169.9 170 or above Business days
Standard Shipping # 7 FREE 14 ~ 21##
Expedited Shipping 17 9 FREE 5 ~ 7

For deliveries to New Zealand & USA only
Shipping Method

Shipping Fee
Net Order Amount (USD)

Delivery Time
  less than 75 75 ~ 149.9 150 or above Business days
Standard Shipping # 6 FREE 14 ~ 21##
Expedited Shipping 15 8 FREE 5 ~ 7

International region 1 - for deliveries to South East Asia
Shipping Method

Shipping Fee
Net Order Amount (USD)

Delivery Time
  less than 75 75 or above Business days
Expedited Shipping 15 FREE 5 ~ 7

International region 2 - for deliveries to areas or countries OUTSIDE Hong Kong, Mainland China, Australia, New Zealand, USA, International Region 1 & International Region 3
Shipping Method

Shipping Fee
Net Order Amount (USD)

Delivery Time
  less than 100 100 ~ 249.9 250 or above Business days
Standard Shipping # 18 FREE 14 ~ 21##
Expedited Shipping 25 25 FREE 5 ~ 7

## Since some of the customs authorities (for instance, UK, France, Germany or Spain) may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 4-6 weeks.

# For Standard Shipping, no single order can exceed 2 kg. If your order is over that limit, we will automatically separate them into several orders to meet the weight requirement. You will be notified all the tracking numbers by email.


International region 3 - for deliveries to Albania, Belarus, Bosnia, Bulgaria, Croatia, Herzegovina, Latvia, Lithuania, Montenegro, Russia, Serbia, Slovakia or Ukraine
Shipping Method

Shipping Fee
Net Order Amount (USD)

Delivery Time
  less than 39 39 ~ 249.9 250 or above Business days
Standard Shipping # 12 FREE 14 ~ 21##
Expedited Shipping 25 25 25 7 ~ 14

## Since some of the customs authorities in Eastern or Southern Europe may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 4-6 weeks.

# For Standard Shipping, no single order can exceed 2 kg. If your order is over that limit, we will automatically separate them into several orders to meet the weight requirement. You will be notified all the tracking numbers by email.

 
Delivery of Milk Powder to Mainland China

Please note that Baby Milk Power can only be placed as an individually order. Below is the summary of shipping rates per order:

Shipping MethodShipping Fee (per order) (USD)Delivery Time*(Business days)
Expedited Shipping253 ~ 7

* Please see Delivery Time section for details.

Free shipping (not including delivery of Milk Powder)

If you choose to use the courier that we recommend, free shipping will be provided if you meet the Net Order Amount required. For details, please visit Shipping Methods.

 
Split order

If your order item(s) does not meet with the local regulation or requirement of the country of delivery, e.g. because of weight or total order amount, Sasa.com may automatically separate your order into several parcels which will be delivered on different dates to meet the requirement. You will be notified of all the tracking numbers by email.

 

Dispatch notification

We will send a Dispatch Notification email on behalf our forwarder to you after the forwarder has dispatched your order. The majority of our orders will be shipped within 1 - 2 business days after the payment is verified. You can expect to receive this email within 2 - 4 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.

If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails. Please refer to the "Technical > Cannot receive emails" section for more details.

 

Delivery time

The forwarder that we recommended strives to provide quick and efficient delivery service to customers but delivery time may vary because of country of delivery, shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). The forwarder that we recommended has no control over and will not be responsible for any delay. For more details, please kindly visit "Customs & Tax" and "Shipping & Delivery".

If payment of an order received by us can be verified before 4 pm on a business day, the shipment will be made by the forwarder within the next business day for Expedited Shipping and within the next two business days for Standard Shipping. Please note that Sasa.com business hours are from Monday to Friday, 9am-6pm (HKT GMT +8, excluding public holidays).

Since some of the customs authorities (for instance, UK, France, Germany, Spain or Russia) may take a relatively long time for customs clearance and inspections for up to 4-6 weeks. Should you encounter any difficulties, please "contact us" for assistance.

"First-time Purchase" reminder:
Order processing time may be slightly longer due to the payment verification process with the bank for security control and fraud protection reason. To review your order status, please simply login to "my account".

 

Tracking orders
Tracking orders
 

Undeliverable orders
Undeliverable orders
 

 
 
 
 
Change location :
Reference currency :
Please select location and then reference currency.

Only U.S. dollars and H.K. dollars are accepted as transaction currencies.
All others currencies are for reference only. * details

*Save % - the discount % base on the RRP with existing selling price
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Sasa.com - the ultimate online beauty & health shop

Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.

We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.

Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).