Perfumery order (Deliveries to Mainland China, Hong Kong and specific region in Australia only) In accordance with the requirements of Universal Postal Union, International Civil Aviation Organization and International Air Transport Association, all dangerous articles such as perfumery products are not admissible for posting by air mail (including Speedpost) while licensed consignor** is available only. As Sasa.com must abide to the Dangerous Goods (Consignment by Air) (Safety) Regulations, perfumery order can only be carried to specific regions under our dedicated consignor by using Expedited Shipping method. For Shipping Fee details, please click here. **Please check Hongkong Post - Press release and Civil Aviation Department for licensed consignor details

International Deliveries We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. We also provide free shipping as well. Please check our Shipping & Delivery page for more details.

Shipping Methods (for deliveries to Hong Kong) For orders in Hong Kong, we will use local courier service as our delivery company. Below is the summary of shipping rates per order: Shipping Method Shipping Fee Net Order Amount (HKD) Delivery Time   less than 150 150 or above Business days Local courier service 25 FREE 2-3 Please note: NO DELIVERY SERVICE for the off-shore island (included Discovery Bay, Ma Wan).

Shipping Methods (for deliveries to Mainland China) For orders deliver to Mainland China, we are glad to provide Expedited Shipping for all orders. Below is the summary of shipping rates per order: Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time*   less than 75 75 or above Business days Expedited Shipping 15 FREE 3 ~ 7 * Since order deliver outside Guangdong province or cities may take a relatively long time, the delivery time may take up to 12 days. For more details, please kindly visit "Delivery Time" section. [Note] In accordance with the requirements of Civil Aviation Administration of China, all dangerous articles such as lithium batteries are not admissible for posting by air mail, while cosmetic products in liquid state, powder or compressed gas will possibly fail in airport security check as well. As Sasa.com must abide by the guidance, order which failed in aviation security check will be delivered by using "Economy Express" service subsequently and therefore may subject to a certain delay on logistic re-arrangement. Please click HERE for details. Since China Customs imposed a tighter postal security measures, parcel may be selected for customs clearance randomly and therefore subject to a certain delay on delivery time. Please click HERE for details. If order returned to us due to customer refuse to pay tax or unable to proceed import trade declarations, customer will be responsible for the returned shipping fee, resend shipping fee and /or 15% re-stocking fee for order cancellation. For more details, please kindly visit "Customs & Tax" and "Undeliverable orders"

Shipping Methods (for deliveries outside Hong Kong and Mainland China) Sasa.com gladly accepts orders from outside Hong Kong. We use Hongkong Post as our delivery company. Please note that we DO NOT DELIVER to A.P.O. Box (USA), P.O. Boxes and hotels. Below is the summary of shipping rates per order: For deliveries to Australia, New Zealand & USA only Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time**   less than 75 75 ~ 149.9 150 or above Business days Standard Shipping # 6 FREE 7 ~ 14## Expedited Shipping 15 8 FREE 5 ~ 7 International region 1 - for deliveries to South East Asia Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time**   less than 75 75 or above Business days Expedited Shipping 15 FREE 5 ~ 7 International region 2 - for deliveries OUTSIDE Hong Kong, Mainland China, Australia, New Zealand, USA & International Region 1 Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time**   less than 100 100 ~ 249.9 250 or above Business days Standard Shipping# 18 FREE 7 ~ 14## Expedited Shipping 25 25 FREE 5 ~ 7 ** Please see the "Delivery Standard" provided by Hong Kong Post Office (as per Hong Kong Post, the delivery standard is for reference ONLY as they cannot be guaranteed): Standard Shipping Expedited Shipping ##Since some of European countries including, but not limit to, UK, France, Germany and Spain may take relatively long time for custom clearance or import inspections, and additional time is consumed  for some remote areas, the delivery time may therefore take up to 3-4 weeks. For more details, please kindly visit “Delivery time”. #For Standard Shipping, no single order can exceed 2 kg. If your order is over that, we will automatically separate them into several orders to meet the weight requirement. You will also be notified all the tracking numbers by email. Delivery of Milk Powder to Mainland China Please note that Baby Milk Power can only be put in an individually order.

Free shipping For delivery addresses within Hong Kong, free shipping will be provided for all order sizes of HK$150 or above. For Mainland China orders, free Expedited Shipping will be provided for all order sizes of US$75 or above. For International Region 1 orders, free Standard Shipping will be provided for all order sizes of US$75 or above. For International Region 2 orders, free Standard Shipping will be provided for all order sizes of US$100 or above. Split order If your order item(s) does not meet with the local regulation or requirement of the delivery country, e.g. weight or total order amount, Sasa.com will automatically separate your order into several parcels and delivering in different dates to meet the requirement. You will also be notified all the tracking numbers by email.

Dispatch notification We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after placing the order online. You can expect to receive this email within the 2 - 14 business day timeframe. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order. If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails. Please refer to the "Technical > Cannot receive emails" section for more details.

Delivery time Order will be proceeded by next business day and dispatched on the following day while payment is verified. However, since order processing cut-off time at 4p.m. daily for logistic arrangement purposed, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. Please note that Sasa.com business hours from Monday to Friday, 9am-6pm (HKT GMT +8 / excluding public holidays). Sasa.com strive to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country and shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). Sasa.com has no control over and not able to responsible for any delays. For more details, please kindly visit "Customs & Tax" and "Shipping & Delivery". Since some of the Customs in the European countries (For instance, UK, France, Germany and Spain) may take a relatively long time for customs clearance and inspections up to 3-4 weeks. Should you encounter any difficulties, please "contact us" for assistance. "First-time Purchase" reminder: Order processing time may be slightly longer due to the payment verification process with bank for security control and fraud protection reason. To review your order status, please simply login to "my account".

Tracking orders Tracking orders

Undeliverable orders Undeliverable orders